Terms & Conditions

1 . Services

Dog walking, daycare, pet sitting and livery care within Blackburn & surrounding areas, as agreed during booking.

2 . Bookings & access

• Free meet-and-greet required for new clients.
• You authorise us to access property for pick-up/drop-off as arranged; keys are stored securely without address labels.
• All equipment provided by you must be safe and suitable.

3 . Health & behaviour

• Your pet must be vaccinated, parasite-treated and microchipped (where required).
• Disclose all medical or behavioural issues; we may adjust or refuse services for safety.
• Walks may be postponed in unsafe weather; you’ll be contacted first.

4 . Payments & pricing

• Prices appear on our website/quotes; we’ll notify you of any change.
• Payment is due at booking or as agreed (cash or bank transfer).
• Regular clients may be invoiced weekly or monthly.

5 . Cancellations & refunds

• 24 hours’ notice required to cancel without charge.
• Same-day cancellations may be charged in full.
• If we cancel (e.g., illness or emergency), you’ll receive a rebooking or refund.

6 . Emergencies & vet care

We will attempt to contact you and your emergency contact. If urgent, we may take your pet to a vet and act in their best interest. You agree to reimburse reasonable costs.

7 . Photos & updates

Photos are shared privately for updates. We’ll only use them publicly with your consent (which can be withdrawn at any time).

8 . Liability & insurance

We hold full public-liability insurance. We are not responsible for undisclosed behavioural issues, pre-existing conditions, or defective equipment supplied by you.

9 . Complaints

Please contact us to resolve any concerns: hoskerhounds@gmail.com / +44 7387 830 506.

10 . Privacy

See our Privacy Policy for data-handling details.

11 . Law & jurisdiction

These terms are governed by the laws of England & Wales. Any disputes will be handled in English courts.

12 . Changes

We may update these terms periodically. Last updated .